Improving Performance through Powerful Feedback

Effective feedback dramatically raises a team’s performance.  This managers course will show you how to gather and deliver powerful, rigorous and regular feedback efficiently.

Feedback is the oil that can help a team accelerate and run smoothly, but it is a skill that does not come naturally to many managers.  You will understand and practice feedback mechanisms that are efficient, of high quality, and integrated to your organisation’s competencies. 

Highlights include:

  • Showing how to assess a person’s performance as the sum of their actions, and how this approach can free managers to have a good developmental relationship with all of their staff.
  • Exploring how our observation and listening have in-built bias, which can lead to team issues and difficult behaviour.  We show how competencies can be used to expose and correct for this bias.
  • Providing tools that allow you to give feedback whilst minimising the time taken.  Managers often find it difficult to make time for the feedback process, and it is conducted in a rush or as an afterthought.

This session will provide you with proven tools, techniques and tips and give you the opportunity to practice, get feedback, discuss your issues and develop practical solutions.

By the end of the course, participants will be able to:

  • Better listen to their staff, so that are able to build trusting relationships
  • Understand the impact of their actions as a role model, e.g. (mis)use of BlackBerrys
  • Record accurate observations of performance, both positive and developmental
  • Understand how to use competencies to give rounded feedback
  • Use their observations to rate their staff’s proficiency level
  • Understand the importance of positive feedback and regular feedback to all staff
  • Run effective and efficient feedback meetings
  • Handle difficult situations and put actions into place that will stop them arising

This course combines well with:

Format options

  • 1 day
  • 3-12 participants

Target audience

  • People managers

Areas covered

  • Performance management
  • Giving & receiving feedback
  • Listening skills
  • Staff development
  • Mentoring
  • Communication
  • Influencing

“A friend is someone who gives you total freedom to be yourself - and especially to feel, or not feel. Whatever you happen to be feeling at any moment is fine with them. That's what real love amounts to; letting a person be what he really is.”
Jim Morrison

"Hands on tools that are immediately useful. It was good fun to!"
Participant - Business Development Vice President

"Great to be able to immediately apply the theory in exercises. Very useful."
Participant - Human Resources Manager